Returns & Warranty

We want you to be confident in your HDK Marine purchase. Please review the information below before placing your order.

Returns

If you need to request a return, please contact HDK Marine at sales@hdkmarine.ca before sending anything back.

Return eligibility depends on the reason for the return and the circumstances of the purchase. Do not ship a product back without receiving return instructions from HDK Marine.

Returned products must be in appropriate condition and include all applicable accessories, cables, brackets, and original packaging where reasonably possible.

Products that have been modified, improperly installed, physically damaged, or otherwise damaged through misuse may not be eligible for return.

Unless otherwise agreed to by HDK Marine, return shipping costs are the responsibility of the customer.

If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and assessed.

1-Year Limited Warranty

HDK Marine displays are covered by a 1-year limited manufacturer's warranty against defects in materials and workmanship, subject to the applicable warranty terms.

The warranty period is one year from the date of purchase.

The warranty does not cover damage resulting from improper installation, misuse, abuse, accident, unauthorized modification, incorrect electrical connection, physical damage, or other use outside the product's intended application.

Warranty Claims

If you believe your HDK Marine display has a warranty issue, contact sales@hdkmarine.ca with your order number and a description of the issue.

To help us assess the issue, we may request photographs, video, or other information about the installation and operating conditions.

Please do not attempt to repair, disassemble, or modify the display before contacting HDK Marine regarding a potential warranty claim. Unauthorized repair or modification may affect warranty eligibility.

If a warranty claim is approved, HDK Marine will provide instructions for the next steps. Depending on the circumstances and the applicable warranty terms, the product may be repaired, replaced, or otherwise resolved.

Installation & Electrical Damage

HDK Marine displays are designed for demanding marine environments, but proper installation is essential.

Warranty coverage may be affected by damage resulting from incorrect wiring, incorrect supply voltage, improper grounding, failure to use appropriate circuit protection, improper mounting, water intrusion resulting from incorrect installation, or other installation-related damage.

Please follow the installation instructions supplied with your display.

Return Authorization

For all returns and warranty claims, please contact HDK Marine before shipping the product.

We will provide return instructions and, where applicable, a return authorization or other instructions required to process the return.

Products returned without prior authorization may be delayed or refused.

Questions

If you have questions about a return or warranty claim, contact:

sales@hdkmarine.ca

HDK Marine
A division of HDK Industries Ltd.
Alberta, Canada