Shipping Policy

Last updated: August 26, 2026

HDK Marine ships products from Alberta, Canada to customers within Canada and, where available, to other destinations shown at checkout.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping destination, package size, weight, and available shipping service.

Shipping rates and available services may vary depending on the destination and carrier.

Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Orders may require additional processing time during periods of high order volume, holidays, or due to circumstances beyond our reasonable control.

Delivery Times

Delivery times provided by carriers are estimates only and are not guaranteed.

HDK Marine is not responsible for delays caused by shipping carriers, weather, transportation disruptions, customs processing, incorrect or incomplete shipping information, or other circumstances beyond our reasonable control.

Once an order has been shipped, customers may use the tracking information provided to monitor delivery progress.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

HDK Marine is not responsible for additional shipping costs, delays, or losses resulting from an incorrect or incomplete shipping address provided by the customer.

If you realize that you have provided an incorrect shipping address, please contact us as soon as possible at sales@hdkmarine.ca. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Damaged Shipments

Please inspect your shipment upon delivery.

If the package or product appears to have been damaged during transportation, please contact HDK Marine as soon as reasonably possible at sales@hdkmarine.ca and provide photographs of the packaging and product.

Please retain the original packaging and shipping materials until the matter has been resolved, as they may be required when submitting a claim with the carrier.

Lost or Delayed Shipments

If tracking information indicates that a shipment is delayed or appears to be lost, please contact us at sales@hdkmarine.ca.

We will work with the applicable carrier to investigate the shipment and, where appropriate, assist with a carrier claim.

Delivery delays do not automatically qualify an order for cancellation or refund.

International Orders

International shipping availability depends on the destination and the shipping services available at checkout.

Unless expressly stated otherwise at the time of purchase, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Customers are also responsible for complying with any import requirements applicable to their destination.

Shipping Terms

Shipping terms may vary depending on the destination, carrier, and shipping service selected at checkout.

Where a specific shipping arrangement or Incoterm is expressly agreed upon for an order, that arrangement will govern the applicable allocation of shipping, customs, duties, taxes, and related responsibilities.

Contact

If you have questions about shipping, please contact:

HDK Industries Ltd.
Operating under the HDK Marine brand
PO Box 253
Grande Prairie PO Main, AB T8V 3A4
Canada

Email: sales@hdkmarine.ca